What to Expect

Please click on a question

1.What are your office hours?
2. What is the earliest / latest I can bring my pet in?
3. Do I need to have an appointment?
4. Do you have someone here all night to check on my hospitalized pet?
5. What do I do if my pet needs to be seen after hours or on a holiday?
6. Can I just drop my pet off and pick them up after work?
7. Can I make payments?
8. When should I get my pet spayed or neutered?
9. Is declawing my cat cruel? When should it be done?
10. Do you board pets?
11. Do you see any exotic pets?
12. What do you recommend for heartworms? Is preventative necessary?

1. What are your office hours?:

Our office hours are:

  • Monday – Friday 7:30am – 5:30pm
  • Saturday 8:00am – 1:00pm

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2. What is the earliest / latest I can bring my pet in?

Our earliest appointment is 8:00 am Monday through Saturday. During the weekdays (Monday – Friday) we take our last appointment at 5:00pm. On Saturday, our last appointment is at 12:30pm. If you need to be seen after our last appointment, there may be an emergency fee (or an after-hours fee).
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3. Do I need to have an appointment?

It is better to have an appointment. We do accept walk-ins, but there will usually be a longer wait time.
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4. Do you have someone here all night to check on my hospitalized pet?

Our hospital is not staffed after hours, and we typically only hospitalize low risk animals. We send our higher risk animals to a 24 hour hospital for continuous monitoring.
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5. What do I do if my pet needs to be seen after hours or on a holiday?

In the event of an emergency, or if your pet needs care when we are closed, we recommend taking your pet to the VETMED Consultants, contact them at 602-697-4694. Their address is 20610 N. Cave Creek Rd. PHoenix, AZ 85024.
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6. Can I just drop my pet off and pick them up after work?

We will accept drop-offs if the situation calls for it. If you need to drop your pet off for an examination, please call our office to schedule a time.
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7. Can I make payments?

We do not make payment arrangements. Payment is due at the time of service. We accept cash, checks (with a valid driver’s license), Visa, Mastercard, Discover, American Express, and debit cards with a Visa or Mastercard logo.
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8. When should I get my pet spayed or neutered?

We recommend having your pet spayed or neutered between 5 and 6 months of age.
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9. Is declawing my cat cruel? When should it be done?

No, it is not cruel. The pain and discomfort of surgery can be controlled with pain medication and laser surgery. The laser surgery allows most pets to wake up pain free and go home the evening of the surgery. We recommend declawing after 4 months of age.
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10. Do you board pets?

Unfortunately, we do not have the capacity to allow for the boarding of animals.
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11. Do you see any exotic pets?

No, we only see dogs and cats.
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12. What do you recommend for heartworms? Is preventative necessary?

We recommend keeping your dog on the heartworm preventative Interceptor year-around. In addition to protecting against heartworms, it also eliminates intestinal parasites such as hookworms, roundworms, and whipworms. As with most diseases, it is easier to prevent than to treat. Even when successfully treated, there can be residual negative effects on the heart. We recommend testing your dogs for heartworms on a yearly basis.
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